Pietra is committed to offering the finest of jewellry assortments to its customers. Each product featured on our website undergoes several rounds of QC before it is shipped and delivered to you. We aim to maintain the highest quality standards and create benchmarks for the industry to follow. If you have any issues with the product that you have received, we are happy to help you.
- In terms of quality or manufacturing defects, we will issue a refund / exchange to you only once. The one-time exchange / return rule is also applicable if you receive a defective item or an incorrect product.
- We hold the right to check the product for against your complaints and approve the return requests.
- We hold all the rights to resolve your return / exchange requests considering the nature of our products. Every return or exchange is treated as an individual case.
To return / exchange any product:
We regret that you did not like your purchase. If you wish to return an item, you must contact our customer care team at connectpietra@gmail.com within 72 hours of delivery with the below-mentioned information:
- Order number
- Delivery address
- Reason for returning the project
- An image of the item
If the request for return / exchange gets approved a return pick-up is scheduled within 1-2 business days. At the time of the pickup, please produce the product used and in its original packing.
We try our best to replace the item /s at the earliest however, it can take up to 21 days from pick up to delivery of the replacement.